Shipment
We do everything we can to get your order to you as well and as quickly as possible. Therefore, we follow the rule: Order before 10:00 PM on weekdays, shipped the same day.
This generally means that the order will be delivered the next day. Sometimes this can vary due to high demand for the parcel service, which we unfortunately cannot control.
Orders on the weekend
If you place your order after 10:00 PM on Friday or during the weekend, it will be shipped on Monday. This generally means that the order will be delivered on Tuesday.
Shipping costs
For orders under €99.95, shipping costs will be charged. The costs may vary per country and can be found on this page.
For orders from €99.95, we do not charge shipping costs.
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Shipping costs Netherlands: €9.95
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Shipping costs Belgium: €9.95
What if I'm not home when my order arrives?
Through the track and trace code of the parcel service, you can change the delivery address to a parcel point or give permission to place your order somewhere around the house or with the neighbors.
If you don't do this and the parcel service cannot deliver the order, it is often still brought to a parcel point or offered again the next day.
I haven't received anything, now what?
We kindly ask you to wait an additional two days. We often see that your package is delivered then.
Is this not the case? Then please contact our customer service,klantenservice@cratexproline.com.
Who is the carrier for Cratex pro line?
We work with DHL as the carrier in both the Netherlands and Belgium. For returning an order, you can also use a DHL label. Due to our collaboration, this is generally cheaper than if you send the return package yourself via DHL or another carrier.